At Beads Beauty, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our refund and return policy below to understand how we handle returns, exchanges, and refunds.
1. Returns
We accept returns for items that are in new, unused, and unworn condition, with the original packaging and tags intact, within 7 days of receiving your order. To initiate a return, please contact us at info@beadsbeauty.in with your order details, including the reason for the return.
Please note:
- Customized or personalized items are not eligible for return.
- Items that have been damaged or altered after delivery cannot be returned.
2. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order. We will provide instructions on how to send back the item and process your exchange. Shipping charges for exchanges are the customer’s responsibility.
3. Refunds
Once we receive your returned item and inspect its condition, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item was damaged or defective.
Refund Conditions:
- The item must be in original, unused, and resalable condition.
- Returns or exchanges must be made within 7 days of receiving your order.
- Sale items or discounted products are non-refundable, unless they are defective or damaged.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@beadsbeauty.in with pictures of the damage or defect. We will either offer you a replacement or issue a full refund, including the return shipping costs.
5. Return Shipping
To return an item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
6. How to Request a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact us at info@beadsbeauty.in with your order number and the reason for your return or refund request.
- We will provide you with a return authorization and instructions on how to return the item.
- Once we receive the returned item and approve the condition, we will process your refund or exchange.
7. Contact Us
If you have any questions or need assistance with your return or refund, feel free to reach out to us at:
Email: info@beadsbeauty.in
Thank you for shopping with Beads Beauty! We value your satisfaction and will do our best to resolve any issues quickly.
This refund and return policy ensures transparency for customers while maintaining a smooth process for returns or exchanges. You can adjust the policy details as needed, especially around the return window or conditions for specific items.